As a regulated RICS firm we have in place a Complaints Handling Procedure (CHP) which meets the regulatory requirements of the RICS and in particular Rule 7 of the Rules of Conduct for Firms.
Our CHP has two stages. Stage One of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response you will have the opportunity to take your complaint to Stage Two. Stage Two gives you, the Client, the opportunity to have your complaint fully reviewed and considered by an independent approved redress provider (ADR) as approved by RICS.
If you have spoken to us about your complaint and it has not been resolved to your satisfaction, we ask that you put the details of your complaint in writing. This is to ensure that we have full understanding of the reasons for your complaint and have the opportunity to review your claims further. Your complaints should be addressed to:-
Mr Peter A Smith MRICS
Elvet Estates Ltd
85 New Elvet
We will consider your complaint as quickly and as fully as possible and will acknowledge the same within 7 days of receipt. If we are not able to give you a full response for any reason, we will update you within 28 days.
If we are unable to agree on how to resolve your complaint, then you have the opportunity to take your complaint to an Independent Redress Provider as approved by the RICS Regulatory Board. We have chosen to use the following provider:-
For Consumer Clients
In writing to: -
The Property Ombudsman
43–55 Milford Street
For Business to Business Clients:
RICS Dispute Resolution Service
55 Colmore Row, Birmingham
020 7334 3806
Email Enquiries to: firstname.lastname@example.org
Web Site Address: www.rics.org/drs
Last Updated : 1st March 2021
We're Award Winning
Elvet Estates was founded in 2014 by the directors of the multi-award winning student housing provider, Bill Free Homes.
We are proud members of:
“Elvet went above and beyond to make the stressful home selling process as efficient as possible. They were always keeping me informed of progress and were easy to contact and I would have no hesitation in recommending or using them again”
“Elvet estate recently helped with renting my house out, literally couldn’t have done it without them, kept us right step by step. They got us a suitable tenant in quickly. Very professional they are very accessible and go that extra mile (sometimes even out of office hours for communication) Brill customer service! Wouldn’t go anywhere else, thanks a lot guys!”
“I would highly recommend Elvet Estates if you have a house you need letting. They put out an excellent advert on several different sites and organised and facilitated dozens of viewing for me and my husband. Tanya kept in constant contact with me before finding a lovely couple to move into our home. Fantastic service and will use again when needed”
“Couldn’t fault Elvet Estates. Sold our house in 5 days and the fees are really reasonable. Tanya was excellent through the whole process answering all our questions and making the process so much easier. Would definitely use this company again”
“Elvet Estates were amazing, contactable when ever and tanya was so helpful, I would recommend to anyone who is buying or selling. 5 *****”
“I was very pleased with the service from Elvet Estates. Very friendly helpful staff . Professional no-nonsense service and a very quick result. Thank you all.”